Return & Exchange Policy

At Velmont, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• Returns or exchanges must be requested within 14 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
• Products showing signs of wear, damage, or alteration cannot be returned or exchanged.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale or clearance items.
• Gift cards.
• Customized or personalized products.

Exchange Process

If you need a different size or wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.